Cancellation and Refund Policy

At Little Bright Bee, your satisfaction is very important to us. Every product is created with care, packed with love, and quality-checked before dispatch. However, if you face any issue with your order, we are here to support you.

Order Cancellation:

Orders can be cancelled before dispatch by contacting our support team.

Once the order has been shipped, cancellation is no longer possible. In such cases, you may request a return as per our return conditions below.

Returns & Refunds:

We accept returns or exchanges only if:

The product is unused,

In its original packaging, and

In the same condition as received.

If you receive a damaged, defective, or incorrect product, please inform us within a few days of delivery so we can resolve the issue quickly. Requests made after the eligible time period may not be accepted due to our strict quality and safety standards for children’s learning products.

Refund Process:

Once the returned product reaches us, it will undergo a quick inspection.

Upon approval, the refund will be initiated to your original payment method or issued as store credit, based on your preference.

Refunds generally take a few business days to reflect, depending on your payment provider.

Shipping charges are non-refundable, unless the return is due to an error from our side.

Exchanges:

Exchanges are subject to product availability.

If an exchange is not possible, we may offer store credit, which can be used for future purchases on our website.

Non-Returnable Items:

The following items are not eligible for cancellation, return, or refund:

Customized or personalized products

Made-to-order items

Products purchased during sale or clearance events (these may qualify only for exchange or store credit, not refunds)

Return Shipping:

If the return is due to a mistake on our part (wrong item, defective, or damaged product), we will bear the return shipping cost.

For returns due to change of mind or incorrect selection, the customer will be responsible for return shipping charges.

We recommend using a reliable courier service with tracking for safe delivery.

How to Request a Cancellation or Refund:

To initiate a cancellation, return, or refund request, please contact us with your order number, product name, and reason for the request:

📞 Call / WhatsApp: +91 91117 58884
📧 Email: info@littlebrightbee.com
🕒 Support Hours: Monday to Saturday, 10 AM – 7 PM

Policy Updates:

This policy may be updated from time to time to reflect improvements in our processes or changes in service partners. We recommend reviewing this page periodically to stay informed.

If you have any questions or need further assistance, our team will be happy to help.

Thank you for choosing Little Bright Bee — where every product is made with care, love, and a promise to make learning brighter for your little one. 🐝💛